Certainly!Our photographers and onboarding specialists will create a stand-out listing for your property to ensure you have as many bookings as possible - your listing will be optimised on various online channels.
We list your property on several leading platforms for short and mid-term rentals.These include:AirbnbBooking.comVRBOThe Plum GuideHomelikeTripAdvisorRightmove
Certainly! Airbnb is one of the many short let advertising platforms we work with to market your property.
Smarthost only charges fees on bookings where guests stay. The structure of our management fees is simple: We charge 15% per booking (depending on the property’s availability, location and condition)Our full list of service can be found here
We charge a one time on-boarding fee which is deducted at the end of your first month's rental income. Depending on the property size, location, and availability, the fee covers the cost of cleaning, photo shoots, setting up the online listing/s across various short let platforms, and a visit from a member of our team to ensure your home is guest ready.
As soon as we complete the on-boarding process and the keys are handed to us, your listing will be ready to go live within 24 hours. We will typically welcome your first guest within 1–2 days once your listing is active.
You will have access to a personalized Host online dashboard giving you live updates on your property's performance: booking, guest information, occupancy rate, earnings, and live calendar updates. You will also be able to reserve dates for personal use.
On-boarding is a term that we use for getting your property ready to start hosting guests..
We don’t believe in long-term contracts or hidden fees. We have a 30-day rolling or a 3 months commitment contracts depending on the longevity of how long you would want us short letting you home. We also provide bespoke packages via our Pro (Investor) Plan. This is specifically designed for landlords that have multiple properties.
We don’t believe in long-term contracts or hidden fees. We have a 30-day rolling or a 3 months commitment contracts depending on the longevity of how long you would want us short letting you home.
Each landlord will be appointed a New Homes Adviser who will guide them through an initial assessment of their property’s rental income and suggest any improvements that can be made to ensure that the property is ready to welcome guests and maximize your earnings. Our on-boarding team will then arrange for a house visit by our housekeeping team to do an inventory report, clean the property and prepare it for a photoshoot.
Yes. Our talented photographers and highly trained housekeeping team will work on the final touches to prepare your home before we conduct the shoot. We take this part very seriously; our photography is outstanding and aesthetically pleasing, ensuring greater success in securing a higher daily rate and occupancy rate throughout the year.
Yes, certainly. However, any photographs that you supply will need to adhere to our required specifications. We believe that photography is a very important aspect of the listing, and should it not portray the property in its best light, it can have a detrimental impact on occupancy rates. Rest assured, our New Homes Adviser will let you know if a fresh photoshoot is required.
Yes, we will create a user manual specific to your property. This will be sent to guests before their arrival and will contain information on how to check in and where the property is located, along with other useful instructions such Wi-Fi password, codes, etc.
Both housekeeping and cleaning are conducted and managed to the highest industry standards by our amazing in-house cleaning team.
Yes. Fresh linens, towels, premium toiletries and regular inspections. Everything taken care of by Smarthost.
The team will pay particular attention to your property after each check-out to ensure there are no damages. If there are any, on the rare occasion, they will be reported to our support team, who will then deal with the platform and guests afterwards.
We will always contact you in the first instance to see how you would like us to handle any issues that may arise. Our in-house maintenance team will then assess and resolve the issue accordingly. For more specialised issues such as electrical faults or plumbing, our highly trusted professional partners will handle them. We will always supervise the whole process to ensure everything runs smoothly.
Of course! All our cleaners are trained in-house, and we can give them specific details about your home to ensure your place is always maintained to the highest standard, according to your preferences.
It is entirely up to you if you want to get the property ready for the next guest or if you would like our professional cleaning team to take care of it. We just ask that the property be set up to standard to ensure that guests receive the best possible experience.
We offer a full interior décor and styling service carried out by our in-house team. Should your property need a full restyling, a complete refurbishment or a small interior/décor improvement, New Homes Adviser can help.
We have put together a downloadable checklist of essential/must have items to have in your property. Adhering to this will ensure the property is guest ready and will provide a better experience all round.
As hospitality professionals, we ensure your guests have a great experience and strive to meet their expectations. From the first enquiry right through to check-out, your guests or tenants will be taken care of 24/7 by Smarthost.
The safety of your property is our number one priority. Each guest must complete our vetting process by providing a copy of their ID. In addition to this, we provide guests with a house manual. This contains house rules for the duration of their stay, and we have penalties in place for any violation of these rules. Each guest will be made aware of this prior to checking in.
You can estimate your potential earnings using the free online calculator on our website For a more accurate estimate, we advise that you call us on 020 3989 3442 or email london@smarthost.co.uk to speak to one of our New Homes Advisers.
As a host, you are responsible for providing the necessary amenities to ensure that guests and tenants receive the best possible experience. At Smarthost, it is our aim to make the experience hassle-free and easier for you! We work closely with both our hosts and guests to ensure the highest standard of service. We will always endeavour to reach out if there are any issues and will work with you to resolve these as quickly as possible.
After the on-boarding process is done, our operations team will receive a notification to say that your property is ready for hosting. We have a highly efficient internal system where landlords can get 24/7 support just by emailing our support team. After receiving your request, the relevant department will pick this up and will be in contact with you as soon as they possibly can.
This depends on the location of your property. You will also need to check if any legislation or requirements exist for the number of days you can short let your property. Properties in Greater London are restricted from letting their property for any more than 90 days per year. The 90-day limit applies to 90 consecutive days or 90 days spread throughout the year.Many hosts combine mid or longer-term tenancies (e.g. more than 3 months) with multiple short-term tenancies per year. We can work with you to let your home both on a short or mid-term basis, 365 days a year. For more information, simply speak to one of our New Homes Advisers.
After each guest’s stay, our dedicated cleaning team will thoroughly check your property for any damages or missing items and in the rare event that this happens, we will notify you as soon as possible. Host Damage Protection, a part of AirCover for Hosts on Airbnb, provides Hosts with $1 million in coverage should your property or belongings be damaged by a guest during an Airbnb stay. We do not take a deposit for Airbnb bookings, as this is covered by Airbnb policy. For all other short let platforms, we request that the guests pay a refundable security deposit, to ensure that any damages or missing items are covered accordingly. We would strongly advise you also to take out a short let insurance policy for further protection.
We do not offer third-party insurance. However, we would highly recommend using Pikl, a short let insurance provider, to give you that extra peace of mind. This is arranged directly by the landlord.
SmartHost will charge a fee on any bookings where a guest stays, or a booking is cancelled, and the guest is not entitled to a full refund. The fee (dependent on what package you choose) is then deducted, prior to a payment being made to you. Details of this can been seen by logging in to your host account.
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