Maintaining your property to a high standard is key to a positive guest experience. From fixing a faulty boiler to making sure appliances work, our in-house professionals are always on hand.
Opening your property to guests might make you feel anxious, and it's normal to have concerns about things not going as planned.We carefully screen guests to ensure they treat your home with care, however, gradual wear and tear is natural as time goes on.Should any issues arise, our skilled maintenance team is on standby to resolve them promptly and ensure your property's condition remains unchanged.
Our guest communication team is available 24/7, ensuring assistance is just a call away whenever needed. The sooner we're informed, the quicker our maintenance team can step in to address any concerns. We strive to ensure a positive experience for both guests and hosts by taking prompt action.
Our housekeeping team will regularly inspect your property and promptly report any issues. They'll even capture photos as evidence, which will be accessible to you upon request. Any existing maintenance report will appear on your host dashboard. This lets you effortlessly monitor all maintenance issues in one location. If you have specific preferences, feel free to inform us.
Our proactive approach minimizes the need for call-outs by preparing your property for colder months with services like boiler and radiator check-ups. Stay worry-free with our dedicated care.
Affect the property's advertised condition. This might involve things like broken light bulbs or minor appliance malfunctions, such as a TV or hairdryer not working.
Cause significant discomfort to your guest but aren’t an emergency. This could include guests not having heating, a broken shower, or a power outage in one room.
Causes significant property damage or requires a guest to leave. For example, this could involve a gas leak, burst pipes, a major roof leak, or a total power outage
Your property management style is entirely up to you. If you want to stay in the dark about minor matters but need an immediate heads-up for bigger problems like a faulty boiler, we've got you covered.
If you want us to fully handle things but stay in control of spending, just tell us your budget limit. This way, you're in charge of your finances without the stress of constant communication.
Maintaining your property to a high standard is key to a positive guest experience. From fixing a faulty boiler to making sure appliances work, our in-house professionals are always on hand.
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Opening your property to guests might make you feel anxious, and it's normal to have concerns about things not going as planned.
We carefully screen guests to ensure they treat your home with care, however, gradual wear and tear is natural as time goes on.
Should any issues arise, our skilled maintenance team is on standby to resolve them promptly and ensure your property's condition remains unchanged.
Our guest communication team is available 24/7, ensuring assistance is just a call away whenever needed. The sooner we're informed, the quicker our maintenance team can step in to address any concerns. We strive to ensure a positive experience for both guests and hosts by taking prompt action.
Our housekeeping team will regularly inspect your property and promptly report any issues. They'll even capture photos as evidence, which will be accessible to you upon request. Any existing maintenance report will appear on your host dashboard. This lets you effortlessly monitor all maintenance issues in one location. If you have specific preferences, feel free to inform us.
Our proactive approach minimizes the need for call-outs by preparing your property for colder months with services like boiler and radiator check-ups. Stay worry-free with our dedicated care.
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We’re well-known in the property management industry and have a proven track record of increasing rental revenue by up to 46%
We’re always working hard to keep up with advancing technology. This enables us to provide a high-quality and seamless service for both guests and landlords.
Our London-based team are professionals when it comes to handling property management. We’re highly rated on Trustpilot, Google, Airbnb and more.
We keep you informed about all maintenance matters through your host dashboard, making it easy to stay in the loop. From small issues like hair dryers to bigger concerns like boilers, we manage it all while keeping you as involved as you prefer.We categorize issues as non-urgent, urgent, or emergencies, providing a clear understanding of their seriousness.
Non-urgent issues affect the property's advertised condition. This might involve things like broken light bulbs or minor appliance malfunctions, such as a TV or hairdryer not working.
Urgent issues cause significant discomfort to your guest but aren’t an emergency. This could include guests not having heating, a broken shower, or a power outage in one room.
Emergency causes significant property damage or requires a guest to leave. For example, this could involve a gas leak, burst pipes, a major roof leak, or a total power outage.
Your property management style is entirely up to you. If you want to stay in the dark about minor matters but need an immediate heads-up for bigger problems like a faulty boiler, we've got you covered.
If you want us to fully handle things but stay in control of spending, just tell us your budget limit. This way, you're in charge of your finances without the stress of constant communication.
Issues that result in the property being usable but not as advertised such as a broken door handle or a minor appliance not working (eg. a coffee machine or a TV remote).
Issues that cause discomfort to your guests and need sorting as a matter of urgency. For example, a broken oven, no hot water or a power outage in one room.
Issues that would require guests to check out immediately or could cause serious damage to the property such as a burst water pipe, a gas leak or a complete power outage.
From crafting standout listings to implementing advanced dynamic pricing and synchronized calendars, we masterfully manage guest relations and property care. Let pros manage the details, so you can focus on your priorities.
Gain optimal visibility with our standout listings created by our experts, distributed across leading online channels.
With innovative technology, we ensure your prices are in line with local demand to maximize your rental revenue.
From the first enquiry to check-out, your guests or tenants will be taken care of 24/7 by Smarthost's professional team of hospitality experts.
Fresh linens, towels, premium toiletries, and regular inspections are all handled by our in-house, hotel-trained cleaning staff.
Whether it’s an out of hours emergency or standard property maintenance, our specialists are on call to tackle any job, big or small.
We secure 35% more bookings by expertly marketing your listings on multiple property channels, including Airbnb, Booking.com and many more.
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